Cultural+Model



“The cultural model enables us to see how work may be controlled by organizational values and concerns.” (Benyon, Turner, 2005) The cultural model emphasizes its relationship with customer culture and the system that supports the work. (Benyon, Turner, 2005) Beyer and Holtzblatt discuss four compoenents: influencers, extent, direction, and breakdowns. //Influencers// are people or a big group of people who have an impact on how things are done, generally managers or perhaps other companies who are in competition with the company.

The //extent// is how far the company is influenced by the influencers.

The //direction// of the influence is shown on in the model by using arrows to indicate which way things are being influence.

//Breakdowns// arising from cultural issues. (Benyon, Turner, 2005)

Example of Cultural Model :


Benyon, David, Phil Turner, and Susan Turner. //Designing Interactive Systems//. London: Addison-Wesley, 2005.

Beyer, H. and Holtzblatt, K, (1998) //Contextual Design//. Morgan Kaufmann, San Francisco.