Satisfaction


 * Satisfaction**

A Metric in the IMPACT acronym that is used to assess the consumer or user's contentment with the products/service being rendered unto them. The consumer satisfaction is a calculation based on both the satisfaction of the consumer and how much that satisfaction is valued by the consumer - how important it is to the consumer to be satisfied.

Example:

After purchasing a new computer, being satisfied with the computer entails my being able to use it and be successful in completing the tasks that I expect it to carty out. This satisfaction is of utmost importance to me simply because I am investing a lot of money in this computer, I expect that it should satisfy my needs.

References http://wordnet.princeton.edu/perl/webwn www.readership.org/institute/definitions.htm